Michelle NatalieinSomia CX ThoughtsImagining the Future of Travel with Speculative Design: Collaboration between Somia CX and tiket.comThis post is a part of collaboration between Somia Customer Experience and tiket.com Research Team8 min read·Aug 11, 2022----
Michelle NatalieinSomia CX ThoughtsA Guide to do Remote Design Research SynthesisYou’ve finished the in-depth interview with all of your respondents and have finally compiled all the raw data needed for the research. Now…7 min read·Jan 23, 2022----
Michelle NatalieinSomia CX Thoughts6 Reasons Why Remote Interview Session is Hard to Execute: a reflection by a frustrated…In the last 1 year, companies from different industries are forced to rethink ways of working due to the social distancing measure to…9 min read·May 24, 2021----
Michelle NatalieinSomia CX ThoughtsTips to Conduct Remote User Interview with the Silver GenerationLast year I had the opportunity to work on a project with one of Indonesia’s government agencies to understand senior citizens’ digital…6 min read·Apr 25, 2021----
Michelle NatalieinSomia CX ThoughtsA Guide to Online Design Hackathon: Case Study on Masker Kain untuk SemuaAs COVID-19 hits the nation, we’re currently embracing the ‘new normal’ by taking our part as citizens to adopt #DiRumahAja and #JagaJarak…7 min read·Apr 20, 2020----